Revolutionising Road Incident Process
Digitise Road Incident Report Process & Driver Digital ID
The goal was to streamline road incident reporting for individuals and multi-party processes, providing a clear view of driver, vehicle, and insurance tracking throughout the incident resolution journey.
Challenge
Traditional road incident reporting is a slow, tedious process. Paperwork is prone to errors and fraud, leading to delays for both drivers and insurance companies.
Background
Motion Shield aims to simplify and enhance road incident management by providing a streamlined platform for reporting accidents, tracking driver and vehicle data, and integrating insurance processes. This solution not only facilitates clear and efficient communication between involved parties but also reduces the complexities of traditional accident reporting systems, empowering users with real-time insights and transparency throughout the resolution process.
This category details the step-by-step approach taken during the project, including reviewing and analysing the brief document along with speaking with the founder, planning & wireframing, and designing & prototyping.
Document Reviews & Insights
Analysing road incident reporting platforms revealed market gaps and user pain points, highlighting the need for an intuitive interface, streamlined data entry, and seamless multi-party communication among drivers, insurers, and involved parties.
Planning & Wireframing
Revisited the user flows, built a new information architecture, and designed a wireframe that prioritised MVP's important features, designed for intuitive navigation and streamlined incident reporting to enhance user experience.
Design & Prototyping
Created the design and interactive prototypes that emphasised intuitive navigation, quick reporting, monitoring cases, and multi-party incident reporting.
Streamlined Reporting
Created an intuitive reporting system that simplifies the multi-step incident reporting process for users.
Real-Time Tracking
Integrated real-time tracking for drivers, vehicles, and insurance claims, enhancing transparency and reducing response times.
User-Centered Interface
Developed a user-centred interface that supports easy access to essential information, ensuring quick and efficient resolution for all parties involved.
The app's success was due in part to its user-centric design process. The research and communication within the team ensure that the app met users' need and preferences, resulting in a highly effective and user-friendly platform.